A clear process for digital-product refund requests.
Eligibility depends on the product-specific policy shown before purchase. Duplicate charges, failed delivery, or an item materially different from its description should be reported immediately. Consumed credentials or completed services may not be refundable unless faulty or required by law.
Open the order in your dashboard, choose support, select Refund, and explain the issue. Include useful evidence without posting passwords, one-time codes, payment card details, or secret keys.
Approved full or partial refunds are returned through the applicable payment provider to the original payment channel when supported. Wallet-paid orders return the eligible amount to the same wallet. Affiliate commission is reversed when an order is fully refunded.